Crybaby Carts Shipping & Refund Policy

At Crybaby Carts, we are committed to delivering premium vape cartridges, all-in-one disposables, and accessories with complete transparency and speed. We want you to feel confident in every purchase you make with us.

Please review our comprehensive Shipping & Refund Policy below to understand our processing timelines, delivery options, return procedures, and product warranty coverage.

Shipping Policy Crybaby Carts

1. Order Processing Times

  • Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email. crybaby carts 

  • Tracking Updates: You will receive a shipment confirmation email containing your tracking link as soon as your order leaves our facility. Please allow up to 24 hours for tracking status updates to register on the carrier system.

2. Shipping Options, Rates & Delivery Estimates

We offer flexible shipping methods to ensure your order arrives safely and discreetly. Shipping rates are calculated at checkout based on package weight and destination.

3. Discreet Packaging Guaranteed

We respect your privacy. All Crybaby Carts orders are shipped in plain, unbranded boxes or bubble mailers with no visible logos or product details printed on the exterior.

4. Lost, Stolen, or Delayed Packages

  • Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for packages delivered to incorrectly provided addresses.

  • Carrier Delays: While we guarantee fast dispatch, Crybaby Carts is not directly liable for carrier-side transit delays caused by weather, peak holiday volume, or routing errors.

  • Lost Package Claims: If your tracking status shows “Delivered” but you have not received your package, please check with household members/neighbors and contact us within 7 business days to initiate a carrier investigation.

Refund & Return Policy crybaby carts

1. 30-Day Return Window

We offer a 30-day return policy for eligible, un-opened products. You have 30 days from the date of package delivery to request a return or exchange.

2. Return Eligibility Criteria

To qualify for a full refund or exchange, your item must meet the following conditions:

  • Unopened & Unused: The item must be in its original, sealed packaging with all tamper-evident seals intact.

  • Proof of Purchase: A valid order number or original receipt is required for all returns.

  • Hardware Exclusions: Used cartridges, opened disposable units, or products damaged by user misuse are non-refundable for hygiene and health safety reasons.

3. Defective or Damaged Products (Hardware Warranty)

If you receive a defective cartridge (e.g., non-firing ceramic coil, battery failure, or package leakage upon arrival):

  1. Contact Support: Reach out to our customer service team within 48 hours of receiving your delivery.

  2. Provide Evidence: Include your order number along with clear photos or a short video demonstrating the defect. crybaby carts

  3. Replacement / Refund: Approved hardware claims will receive an immediate replacement shipped free of charge or a full store credit/refund.

Refund Processing Crybaby Carts

Once your return is received and inspected by our warehouse team, we will send an email confirming receipt. If approved, your refund will be processed back to your original payment method within 3 to 7 business days (depending on your financial institution). crybaby carts